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Delivery is made in Belgium and metropolitan France, for any other destination, please contact our sales department who will study the most suitable solutions. Delivery times may vary according to the products. On average, your order will be shipped within 2 to 15 working days. In specific cases, an indication of the delivery time is mentioned on the product sheet. jeanfontan.com will contact you 48 hours before delivery in order to agree on the day of the carrier's visit. The carrier is responsible for the delivery of your order at your door or at the foot of your building only. Be vigilant, even if your package has an impeccable exterior appearance. If your package arrives in poor condition and if you notice upon opening that your items are damaged or missing, before signing the delivery receipt, and in the presence of the deliveryman : check the external aspect of your parcel, check that the number and weight of the parcel(s) correspond to those indicated on the delivery receipt and open your parcel even if its external aspect appears impeccable and even if you do not immediately need the items you receive, unpack the contents immediately and check the conformity of the items with your invoice. Make all necessary reservations in writing on the delivery receipt before signing the carrier for the missing items. Contact Jeanfontan.com by registered mail, preferably specifying the problem and indicating your customer and order number. We will then immediately do what is necessary and we will proceed in priority either to replace or to send additional items missing. If no reservation is made to the carrier in the legal forms and time limits, www.jeanfontan.com will not be able to exchange or refund you, nor will we be able to send you back the damaged or missing items free of charge.